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  • 00971 50121 1639

Trust Center

Protecting Your Confidential Information Every Step of the Way

At DOSB Translation Office, we recognize that our clients entrust us with sensitive business information. Protecting the confidentiality, integrity, and availability of that information is fundamental to how we operate.

We are committed to maintaining secure business practices and handling all client information responsibly throughout the entire translation and localization process.

Contact Security Team

Security Principles

Our security practices are based on the following principles:

Confidentiality of all client information

Restricted access to
client files

Secure handling of project documents

Professional accountability for all personnel
Data Protection

Continuous awareness of information security best practices

protect client information from unauthorized access, disclosure, alteration, or loss.

Secure File Exchange

We support secure methods for exchanging files, including:

Client-approved portals

  • Secure cloud storage
  • Password-protected documents when requested
  • Encrypted file transfer upon client request
  • We are also able to work through client-managed systems such as SharePoint, ServiceNow, or other secure collaboration platforms.

Data Retention

  • Project files are retained only for operational and contractual purposes.
  • Clients may request deletion of their project files after project completion, subject to any legal or contractual retention requirements.

Incident Response

  • If a security incident affecting client information is identified, DOSB will:
  • Investigate the incident promptly.
  • Take immediate steps to contain the issue.
  • Inform affected clients when appropriate.
  • Implement corrective measures to reduce the likelihood of recurrence.

Data Protection Measures

Access to project files is limited to authorized personnel only. Client documents are handled solely for the purpose of delivering the requested services. Sensitive information is never disclosed to unauthorized third parties. Confidential information is treated according to strict internal procedures

Confidentiality

Every employee, project manager, translator, editor, and freelance linguist working with DOSB is expected to maintain strict confidentiality regarding all client materials. Where required, confidentiality agreements (NDAs) are executed with employees, freelancers, and clients

Access Management

Access to client information follows the principle of least privilege. Only team members directly involved in a project receive access to the corresponding files. Access permissions are reviewed as projects progress and are removed when no longer required

Frequently Asked Questions

Yes. We are happy to sign client NDAs and confidentiality agreements.

Only authorized personnel directly involved in the project.

No. Client documents are never shared with unauthorized parties.

Yes. We regularly work through secure client platforms and collaboration environments.

Yes. We can delete project files upon request, subject to contractual or legal obligations.

Security Contact

For security inquiries or vendor security assessments, please contact:

Shaima Saber
Executive Manager

Email: Shaima.saber@dosbtranslation.com

Responsible Disclosure

Email: tr@dosbtranslation.com